Terms and Conditions of Trip Designers IKE
These terms and conditions apply to all services offered by Trip Designers IKE
VAT number EL801124764 with an office at 13 Thrakis street Kifissia 14561, Greece.
By making a booking with us you confirm your acceptance of these terms and conditions.
In these terms and conditions “we” or “us” or “our” means ‘Trip Designers IKE’, “you” means the “Participant” any person taking part in the tour.
Booking requests are made by sending us a completed Booking Request Form or an Inquiry email. Upon receipt of a Booking Request Form/ Inquiry email, we will process your request and contact you for confirmation. We will reserve your service on the basis of these terms and conditions.
Pricing, Terms of Payments
All prices are in Euros.
For special requests, tailor-made solutions, Multi-day trips or groups over 8 participants we will request a booking deposit of 30% of the total cost. In such cases, deposits are payable at the time of booking and are necessary for the final confirmation of our services.
For multi-day tours bookings including accommodation, the balance of the total price is to be settled no more than 21 days prior to the starting date of the service.
For multi-day tours bookings without accommodation, the balance of the total price is to be settled no more than 7 days prior to the starting date of the service
In case of special arrangements, we reserve the right to alternate the terms of payment. This will be noted on our financial offer and/or on our proforma invoice. Payment terms noted on a proforma invoice are valid for the per se booking and overrule the terms stated on this document.
Payment of deposits and final payments can be made by direct credit transfer into our bank accounts. Please note that if a credit transfer incurs bank charges, they will have to be covered by you.
We accept Visa/Mastercard payments through Piraeus Bank e-banking systems. We accept also Paypal. In case of payment through Paypal, the full amount of the transaction cost is to be covered by you.
Cancellation and refunds policy
Trip Designers allows for the eventuality that a Participant may need to change or cancel an agreed service. Changing the date of an event will incur no penalty, providing notification is received in writing at least 3 weeks5 days prior to the scheduled event and providing other dates are available and a minimum number of participants is met in order for the event to take place.
Otherwise, the following cancellation policy applies:
Cancellation up to 2 months before scheduled event: Full refund, excluding 15% for administrative and credit card fees.
Cancellation between 2 months and 3 weeks of the scheduled event: 50% refund
Cancellation less than 3 weeks of the scheduled event: No refund
No show: No refund
We expect to be able to provide you with all the services we have confirmed to you. However, given the nature of our tours, you are expected to be flexible and accommodate the possibility of alternative arrangements having to be made, even at the last minute and without prior notice. Please note that itineraries are a guide only and may be subject to change. In the vast majority of cases, any changes will be regarded by us as minor changes. However, if we consider them a “Force Majeure” we will advise you as soon as possible. A Force Majeure includes, by way of example, a significant change of destination arising otherwise than as a result of circumstances beyond our control.
In the case of a Force Majeure before the tour we will provide you with three alternatives: Alternative arrangements of equivalent or of very closely similar standard and price, if available, or alternative arrangements of a lower standard together with a refund of the difference in price, or cancellation of the tour with a full refund of all monies paid.
Trip Designers will not proceed to any refund except in accordance with these Terms.
Refunds will be returned within 30 days of the cancellation date.
All matters arising are subject to the laws of the Hellenic Republic without regard to its conflict of law provisions.
BY REGISTERING FOR OUR SERVICES, THE PARTICIPANT AGREES TO THE RESPONSIBILITY STATEMENT AND LIABILITY DISCLAIMER AND THE TERMS AND CONDITIONS HEREIN.